So, the Pen went live on March 10. We’re handing them out to every visitor and people are collecting objects all over the place. Yay!
The Pen not only represents a whole world of brand-new for the museum but an equally enormous world of change for staff and the ways they do their jobs. One of the places this has manifested itself is the sort of awkward reality of being able to collect an object in the galleries only to discover that the image for that object or, sometimes, the object itself still hasn’t been marked as public in the collections database.
It’s unfortunate but we’ll sort it all out over time. The more important question right now is how we handle objects that people have collected in the galleries (that are demonstrably public) but whose ground truth hasn’t bubbled back up to our own canonical source of truth.
In the early days when we were building and testing the API methods for recording the objects that people collected the site would return a freak-out-and-die error the moment it encountered something that a visitor didn’t have permissions to see. This is a pretty normal approach in software and systems development but it made testing over the overall system complicated and time-consuming.
In the interest of expediency we replaced the code that threw a temper tantrum with code that effectively said
la la la la la… I can’t hear you! If a visitor tried to collect something that they didn’t have permissions to see we would simply drop it on the floor and pretend it never happened. This was useful in fleshing out the rest of the overall workflow of the system but we also understood that it was temporary at best.
Allowing a user to collect something in the gallery and then denying any evidence of the event on their visit webpage would be… not good. So now we record the item being collected but we also record a status flag next to that event assuming that the disconnect between reality and the database will work itself out in favour of the visitor.
It also means that the act of collecting an object still has a permalink; something that a visitor can share or just hold on to for future reference even if the record itself is incomplete. And that record exists in the context of the visit itself. If you can see the other objects that you collected around the same time as a not-quite-public-yet object then they can act as a device to remember what that mystery thing is.
Which raises an important question: What should we use as a placeholder? Until a couple of days ago this is what we showed visitors.
Although the “Google Street View Cat” has a rich pedigree of internet meme-iness it remains something of an acquired taste. This was a case of early debugging and blowing-off-steam code leaking in to production. It was also the result of a bug ticket that I filed for Sam on January 21 being far enough down to the list of things to do before and immediately after the launch of the Pen that it didn’t get resolved until this week. The ticket was simply titled “Animated pandas”.
As in, this:
This is the same thread that we’ve been pulling on ever since we started rebuilding the collections website: When we are unable to show something to a visitor (for whatever reason) what do we replace the silence with?